Our Happiness Guarantee
We want you to love your Squishy Hair products. If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund.
Return Eligibility
To be eligible for a return:
- Your return request must be made within 30 days of the delivery date.
- You must provide proof of purchase, such as your order confirmation or receipt.
- Products may be opened and gently used. We understand that you need to try the product to know if it’s right for you.
Return Shipping
Customers are responsible for the cost of return shipping.
We do not charge restocking fees.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Refunds
Once your return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.
Exchanges
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we’ll be happy to send a replacement at no additional cost.
To request an exchange, email us at {email address}.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us at {email address} and include:
- Your order number
- A description of the issue
- Photos of the product and packaging, if applicable
We’ll work quickly to make it right.
How to Start a Return
To begin a return, please contact us at {email address} with your order number and reason for the return.
Once your return is approved, we’ll provide instructions for sending your item back.
Return Address:
{Business Name}
{Return Address}
Questions?
If you have any questions about returns, exchanges, or your order, please contact us at {email address}. We’re always happy to help.